We are witnessing an incredible change, a paradigm-shift in the decision-making approaches adopted by businesses, these days, to gain competitive advantage. With the introduction of advanced AI technologies like Neural Networks, Machine learning, Deep learning, Chatbots, Robotics, Voice assistants, Natural Language Processing (NLP), enterprises are now able to gain better strategic insights into the areas of opportunity, allowing them to proactively respond quickly and seamlessly to the needs of their customers and stakeholders.